Firstly, apologies you are having to contact us in these circumstances. In the first instance please complete the warranty service form below to start a conversation or for in store purchases pop to the store you bought the product from, we will be pleased to help.

Important– Please contact us for a pre-paid returns label before sending a faulty item back. We are unable to refund your return postage costs unless you have done so.

Once you have completed the form, we will let you know the next steps and if your product requires sending back to us. If this is the case, then we will send you a pre-paid return label and instructions. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required.