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Returns

How to return an item
Go to our Returns Portal and start your return, you'll need your 6 digit web order number and postcode. Simply return the items to us in a new and u...
I think a product I've ordered from you is faulty, what should I do?
Firstly, apologies you are having to contact us in these circumstances. In the first instance please complete the warranty service form below to start a con...
Do you offer a repair service?
Great question, we don`t offer a repair service but can signpost you to some recommended repair companies that deal with specialist repairs to products like...
How Long Do Refunds Take For Returns?
We aim to open and process all returns within 48 hours of receiving them, this can occasionally be longer due to high volumes after Christmas and Black Frid...
Do you offer free returns?
No, sorry, we don't offer free returns. Go to our Returns Portal to start your return, using Royal Mail Tracked Returns buy a label for just £3.49 o...
How long do I have to return a Christmas gift if it’s not right?
We understand that finding the right gift for someone can be tricky, and getting round to returning your purchases at such a hectic time may take a while. T...
Returns Portal Help
Start your return for online purchases on our Returns Portal, search to find your order with your postcode and the 6 digit Web Order Number from email confi...