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Returns

How to return an item
Click Here to buy a Collect+ Label and start your return Simply return the items to us in a new and unused resalable condition, securely packaged with a...
Do You Offer Free Returns?
No, sorry, we don't offer free returns. We have partnered with Collect+ for our returns Go to Collect+ For items under 60 x 50 x 50cm ...
I don't have a printer, what should I include in the return parcel?
Simply enclose a note with all of the information requested on our online returns form and enclose with your return parcel. We always recommend adding a p...
How Long Do Refunds Take For Returns?
We aim to open and process all returns within 48 hours of receiving them, this can occasionally be longer due to high volumes after Christmas and Black Frid...
I think a product I've ordered from you is faulty, what should I do?
Firstly, apologies you are having to contact us in these circumstances, in the first instance please contact customer services, use our warranty service or ...
How long do I have to return a Christmas gift if it’s not right?
We understand that finding the right gift for someone can be tricky, and getting round to returning your purchases at such a hectic time may take a while. T...