We use Royal Mail for great value Tracked 48 Returns, buy a label for £3.49
Print at Home: Get a label by email, print and drop at your local Post Office – or book a free collection.
OR
No printer? : Choose paper-free option and we’ll email you a QR code. Show it on your phone at the drop off point.
Maximum weight and size
- Max weight 20 kg
- Parcel dimensions 61 x 46 x 46 cm
My order details are not recognised? - Check you are using the web order number (6 digits) from your order confirmation or the Web Order line on your pdf receipt. Try billing or delivery postcode.
How do I get my label ? –Labels are emailed within 5–10 minutes (please check spam folder).
Where can I drop off my Return? - We'll show the locations nearest to you. If you have a printed label, book a free Royal Mail collection here.
Can I return to a store? - Yes, choose your closest store to start the return process.
How long do I get to return my order? - 90 days as per our returns terms.
What should I do if my item weight or size exceeds these limits? - Get in touch.
What if I think my item is faulty? - Start your Warranty Service claim process here.
Can I exchange my order? - Please place a new order for the correct size and send the incorrect ones back for a refund. We can do an exchange in store but not online via the returns portal
What do I need to put in with the return? - Nothing. we'll get all the details from your return label
How do I package a return? - Reuse the outer packaging or a suitable alternative. Don't write or stick return labels to the product packaging as your return will be rejected.
Returns from the Channel Islands & Northern Ireland. Due to customs and courier restrictions, our returns portal may not always generate a label for Channel Islands or Northern Ireland addresses. If this happens, please contact our Customer Services team, who will guide you through the best way to arrange your return.