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Knowledge base
Order Help
Home Delivery
5
Can you send my order to an alternative address?
UK Delivery Information
Can I change the delivery address once the parcel has been dispatched?
My address is in a highlands or island location, how much will delivery be?
Our standard terms and conditions for all deliveries
Frequently Asked Questions
15
An Item I Want To Buy Is Out Of Stock, When Will You Be Getting More?
What times are your shops open?
Expert Help Request
Price Match Enquiry
Am I buying for a business, can I get a quote?
See all 15 articles
Click & Collect
3
Can I collect from a Taunton Leisure Store?
Store Opening Hours
How long do you keep Click & Collect orders in store for?
Returns & Warranty
Returns
7
How to return an item
I think a product I've ordered from you is faulty, what should I do?
Do you offer a repair service?
How Long Do Refunds Take For Returns?
Do you offer free returns?
See all 7 articles
Product Advice
Footwear
8
Footwear Fitting Guide
Selecting The Correct Boots Or Shoes
Fine Tune Footwear Fit
Trialling Footwear At Home
How To Care For Your Footwear
See all 8 articles
Clothing
23
Down vs. Synthetic Insulation
How To Choose An Insulated Jacket
Hardshell Or Softshell?
Waterproof Clothing Care
Down Feathers Coming Out Of Jacket
See all 23 articles
Camping
14
How To Repair Fibreglass Tent Poles
How To Replace A Vango Airbeam® Tube
Hydrostatic Head Explained
Fibreglass, Steel Or Alloy Tent Poles
Cotton, Polycotton or Polyester Tent?
See all 14 articles
Rucksacks
4
Can we repair your rucksack?
Are rucksacks waterproof?
How big should a rucksack be for a day walk?
What Is The Maximum Size For Cabin Baggage?
Equipment
5
What are the advantages of using walking poles?
What is the difference between cannister and multi-fuel stoves?
Are there any rules regarding the use of firepits?
What are the benefits of a candle lantern?
What are lumens?
