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Frequently Asked Questions
An Item I Want To Buy Is Out Of Stock, When Will You Be Getting More?
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Click & Collect
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Store Opening Hours
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Returns & Warranty
How to return an item
I think a product I've ordered from you is faulty, what should I do?
Do you offer a repair service?
How Long Do Refunds Take For Returns?
Do you offer free returns?
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Footwear Fitting Guide
Selecting The Correct Boots Or Shoes
Fine Tune Footwear Fit
Trialling Footwear At Home
How To Care For Your Footwear
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Down vs. Synthetic Insulation
How To Choose An Insulated Jacket
Hardshell Or Softshell?
Waterproof Clothing Care
Down Feathers Coming Out Of Jacket
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How To Repair Fibreglass Tent Poles
How To Replace A Vango Airbeam® Tube
Hydrostatic Head Explained
Fibreglass, Steel Or Alloy Tent Poles
Cotton, Polycotton or Polyester Tent?
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Can we repair your rucksack?
Are rucksacks waterproof?
How big should a rucksack be for a day walk?
What Is The Maximum Size For Cabin Baggage?
What are the advantages of using walking poles?
What is the difference between cannister and multi-fuel stoves?
Are there any rules regarding the use of firepits?
What are the benefits of a candle lantern?
What are lumens?
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