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Returns & Warranty
UK Delivery Information
What is the last order date for Christmas delivery?
Delivery Terms & Conditions
Our standard terms and conditions for all deliveries
How to return an item
I don't have a printer, what should I include in the return parcel?
How Long Do Refunds Take For Returns?
How long do I have to return a Christmas gift if it’s not right?
Frequently Asked Questions
Can you send my order to an alternative address?
I think a product I've ordered from you is faulty, what should I do?
Do you offer a repair service?
An Item I Want To Buy Is Out Of Stock, When Will You Be Getting More?
Can I change the delivery address once the parcel has been dispatched?
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Click & Collect
Can I collect from a Taunton Leisure Store?
Store Opening Hours
How long do you keep Click & Collect orders in store for?
Footwear Fitting Guide
Selecting The Correct Boots Or Shoes
Fine Tune Footwear Fit
Trialling Footwear At Home
How To Care For Your Footwear
See all 8 articles
Down vs. Synthetic Insulation
How To Choose An Insulated Jacket
Hardshell Or Softshell?
Waterproof Clothing Care
Down Feathers Coming Out Of Jacket
See all 23 articles
How To Repair Fibreglass Tent Poles
How To Replace A Vango Airbeam® Tube
Hydrostatic Head Explained
Fibreglass, Steel Or Alloy Tent Poles
Cotton, Polycotton or Polyester Tent?
See all 14 articles
Can we repair your rucksack?
Are rucksacks waterproof?
How big should a rucksack be for a day walk?
What Is The Maximum Size For Cabin Baggage?
What are the advantages of using walking poles?
What is the difference between cannister and multi-fuel stoves?
Are there any rules regarding the use of firepits?
What are the benefits of a candle lantern?
What are lumens?
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Events & Tent Shows