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Frequently Asked Questions

Can you send my order to an alternative address?
When placing your order you can manage your address book at checkout or anytime for subsequent orders from your account. If you wish to change the deliv...
An Item I Want To Buy Is Out Of Stock, When Will You Be Getting More?
We get regular deliveries with in season products, so it is best to use the "Notify" button on the product page after choosing your required size ...
Can I change the delivery address once the parcel has been dispatched?
For deliveries sent with Royal Mail we are unable to amend the address once the parcel has left us. For DPD Delivery the best option is for you to manag...
My address is in a highlands or island location, how much will delivery be?
We always try to deliver your order using Royal Mail Tracked 48 service, which is free for orders over £50. This service is up to 20kg and 61 x 46 x 46cm. ...
What times are your shops open?
The opening time for our stores can be found below Monday  - Closed Tuesday - 9am - 5:30pm Wednesday - 9am - 5:30pm  Thursday - 9am - 5:30pm  Friday...
Expert Help Request
We`d love to help you choose the right gear for your outdoor adventure, choosing the right product can be tricky online but we can assist. We have product e...
Price Match Enquiry
<a href="https://tauntonleisure.wufoo.com/forms/mr8ao76014m6vu/">Fill out my Wufoo form!</a>
Am I buying for a business, can I get a quote?
Yes of course, it is best to email us with as much information as possible and one of our team will be in contact with you once we have reviewed help@ta...
How Do I Contact You?
The easiest way to get in contact with us is using our email address help@tauntonleisure.com Your query can then be assigned to the most relevant contac...
Do You Offer Free Returns?
No, we don't offer free returns. You can use a service of your choice, but we recommend using a tracked service