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Frequently Asked Questions

How to Redeem Customer Reward Points Online
To use your Reward points online then use the same email address in the checkout as the Rewards are allocated too.  At step 3 of 4 "Review and Amen...
Do you do Gift Vouchers?
Yes! Gift Vouchers are available both in-store and online. If purchasing in-store, simply ask at the till. If purchasing online, you will instead recei...
Customer Services Christmas Opening Times
Christmas 2024 We are open Mon - Fri from 9am -5pm apart from the days below Outside these hours then please check out our Help for loads of FAQ'...
How long do Customer Reward points last?
We offer customer rewards online and in store, rewards are linked to your email address, so we'll need that in store too when you shop with us. Poin...
Ten Tors & D of E Discount Scheme Sign Up
Scheme Terms & Conditions Participants in Ten Tors or D of E can get 20% off Rrp in store on purchases of clothing, footwear and equipment suitable f...