We have updated our payment systems for mobile payments taken online, as part of this update some refunds will need to be processed manually back to you when you return an order. This update affects a small percentage of returns.

When you return an order that is affected we will email you to let you know and you will be sent a Credit / Refund email to add your card details to receive your refund. This email will come from our payment provider Blink Payments.

If you have not received the email then please check junk, or alternatively reply to your email from us and we can send you the link again.

1. The email looks like below, 

2. Click or tap the blue button and you will go to a secure Blink refund page to add your card and get your refund processed. 

3. Refunds take around 2-3 working days as normal depending on your bank provider.

FAQ's

Why can't you refund without me entering my card details?

Our payment systems have been updated so a small percentage of refunds need to be done manually, if we contact you about your order it is not possible to process your refund unless you request from the email and link provided

Is this secure?

Yes, we'll let you know when you will receive a refund request email. Blink Payments are secure, PCI compliant and our trusted payment partner. Find out more here

When will I get my refund once I add my card details?

Refunds are processed immediately as usual and can take 2 - 3 working days to get back to your account. Often it is much quicker than this.

My card has changed, do I have to use the same card I used to pay for the order?

No, you can request a refund on alternative card if you wish.

Who can I contact to ask a question about this?

Please contact our team on help@tauntonleisure.com, you will have received an email from them if your return is affected so just simply reply to that for help