Terra Nova
Product lifetime guarantee for warranties on tents and 2 year guarantee on poles (no matter how damage occurred they will honour this for poles)
Usually if there is a problem with poles they won't send replacement section, they will send the whole pole
They will ALWAYS try and repair as first option
Email daniel.jones@terra-nova.co.uk before sending anything back and he will put us in touch with warranty team
Warranty period is 2 years from date of purchase - anything outside of this it is worth emailing to see what they can do
Email Dan at daniel.jones@terra-nova.co.uk and he will put you in contact with customer services to do warranty
They will more than likely want to repair and only credit as last option but always contact them before sending off